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At BY FATIMA, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are here to assist you. This Return & Refund Policy explains the terms, conditions, and procedures for returning products and receiving refunds.
Items must be unused, unopened, and in their original packaging
Returns must be initiated within 7 days from the date of delivery
A valid proof of purchase (order confirmation or receipt) is required for all returns
Gift cards
Personalized or custom-made products
Items marked as Final Sale
Contact Us
Email us at info@byfatimaa.com with your order number, the item(s) you wish to return, and the reason for the return.
Authorization
Our customer support team will review your request. If approved, you will receive return authorization along with shipping instructions.
Pack & Ship
Securely pack the item(s) in their original packaging, including all accessories, manuals, and documentation. Please use a trackable shipping method for your return.
Customer Responsibility
Customers are responsible for all return shipping charges. Shipping costs are non-refundable.
Damaged or Defective Items
If the return is due to a manufacturing defect or an error on our part, BY FATIMA will cover the return shipping costs.
The return window is 7 days from delivery
Once a return is approved, the refund will be initiated within 5–7 working days
After receiving and inspecting the returned item(s), we will notify you regarding the approval or rejection of your refund
If approved, the refund will be credited to your original payment method within 5–7 working days
Partial refunds may be granted at our discretion for items that are:
Not in original condition
Damaged or missing parts not caused by our error
If you have not received your refund:
Recheck your bank account
Contact your bank or credit card provider, as processing times may vary
If the issue persists, contact us at info@byfatimaa.com
We only replace items if they are defective or damaged. To request an exchange for the same product, please contact us at info@byfatimaa.com for further assistance.
For any questions regarding this Return & Refund Policy, please reach out to us:
BY FATIMA
📧 Email: by.fatimaa@hotmail.com
📞 Contact Number: +971 52 277 4774
📍 Address: Dubai, United Arab Emirates (UAE)